Review of Progressive Auto Insurance: Features, Pros & Cons, and Costs

You can get many of your possessions insured through Progressive — your home, boat, even your Segway or snowmobile! (Random, yes). But, Progressive is most widely known for its auto insurance; they’re the third-largest provider of auto insurance in the United States. Is Progressive auto insurance worth it? What should you know before getting auto insurance with Progressive? Here’s our complete review of Progressive auto insurance.

What is Progressive auto insurance?

Founded in 1937, Progressive has progressively (pun intended, don’t hate us) grown to become a leader in the auto insurance field, with over $20.4 million in active policies. They offer standard auto insurance policies, with some additional add ons that consumers can opt for.
Third-party ratings also consistently rank Progressive among the most reliable insurers financially, although keep in mind they were ranked in the top 20 in J.D. Power’s 2019 United States Auto Claims Satisfaction Study — while not terrible that’s also not a glowing ranking in the insurance industry.
Here’s is the insurance coverage Progressive customers can expect to get:
  • Liability: Covers your expenses if you cause injury or property damage and need to pay for medical bills or to repair someone’s property.
  • Comprehensive: Covers repairs or replacement of your vehicle for events beyond your control, such as a fire or vandalism.
  • Collision: Repairs or replaces your vehicle during a collision with another object. These expenses are covered regardless of if you are at fault.
  • Uninsured bodily injury and motorist damage: If someone else is at fault during a collision but they are uninsured or underinsured, this policy will cover your bills and the medical bills of others in your vehicle.
  • Medical payments: This coverage will pay for medical or funeral bills if you’re in a collision. If you are hit while in another car or as a pedestrian this coverage could still apply to you.
Progressive also has additional add ons that you can choose to supplement your policy. Here is an example of some of their add ons:
  • Roadside assistance: If you need immediate help because your vehicle has broken down, you’ve run out of gas, have a flat tire, or any other reason, this add-on will tow you to an auto shop.
  • Lease pay off: If you total your car, your collision insurance only covers to the maximum your auto is worth now, not your total lease. Lease pay off insurance can help you cover the gap.
  • Rideshare coverage: If you’re logged into a rideshare app and get into a collision while waiting for a customer, before starting a trip, this add-on will extend the coverage of your original policy to cover repairs or replacement of your vehicle.

How does Progressive auto insurance work?

Progressive prides itself on making the sign-up process easy. There are a lot of ways to get an insurance quote, you can even get one on Facebook Messenger by using Flo the chatbot. These are the steps for getting a quote through their website. Before you start, be sure to have your personal information on hand, such as your social security number and current insurance policy. You’ll also need to know the make, model, and year of all the vehicles you want to insure.
1. Enter your zip code Progressive has different offerings based on your location, so you’ll first need to enter the zip code in the state where your vehicle is registered.
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2. Provide basic personal details The next step in the quotes process requires you to enter your name, date of birth, and address.
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3. List your vehicles You’ll next need to enter the make, model, and year of all vehicles you want insurance for. You’ll also need to include information such as the primary use of your vehicles, whether you own or lease them, and approximately how many miles per week you travel.
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4. Provide detailed personal information Before you complete the process you’ll need to give additional personal information such as your social security number, employment status, education, and driving record. You’ll need to provide the same information for any additional drivers you want to add to your policy.
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5. Provide insurance history Next, you’ll need to provide some information about prior insurance policies. If you currently have insurance, be sure to have your policy handy so you can easily answer the questions.
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6. Review your insurance rates After submitting your information, Progressive will then take you to a screen where they quote you rates.

How much does Progressive insurance cost?

The average monthly pricing of insurance varies based on several factors including what state you live in, the type of car you’re driving, your driving history, and sometimes even your marital status or education level.

Average premiums

For context, Progressive reports that in 2020 the average monthly insurance premium for liability-only insurance was $101 in Maine and $223 in New York. Their internal data shows the average monthly premium in the 17 states with the lowest premiums is $114. Those states are California, Hawaii, Idaho, Illinois, Indiana, Iowa, Maine, Montana, New Hampshire, North Carolina, North Dakota, Ohio, Tennessee, South Dakota, Vermont, Wisconsin, and Wyoming.

Medium-cost states

In medium-cost states, the average monthly premium is $137. Those states are Alabama, Alaska, Arizona, Arkansas, Colorado, Kansas, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, Oklahoma, Oregon, Pennsylvania, Virginia, Washington, and West Virginia. Premiums in these states could be higher due to increased rates of vehicle theft or catastrophic weather.

Most expensive premiums

The most expensive states for auto insurance are Connecticut, Delaware, District of Columbia, Florida, Georgia, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, Rhode Island, South Carolina, Texas, and Utah. The average monthly premium in these states for liability-only insurance is $190. The higher population density in some of these states could contribute to more car accidents, plus many of these states are on the coast where vehicles experience damage due to hurricanes.

Examples of premium costs

For a better example of how much Progressive costs, I decided to apply for a quote for minimum and full coverage based on a single, college-educated male renting a home in Chicago driving an average of 11,000 to 13,000 miles a year in a 2018 Toyota Camry as of March 28, 2021.
Minimum coverage includes:
  • Bodily Injury: $25k/$50k
  • Property Damage: $20k
  • Uninsured Motorist Bodily Injury: $25k/$50k
Full coverage includes:
  • Bodily Injury: $100k/$300k
  • Property Damage: $50k
  • Uninsured Motorist Bodily Injury: $100k/$300k
  • Collision Deductible: $1k
  • Comprehensive Deductible: $1k
Type25-year-old35-year-old
Minimum coverage$652$912
Full coverage$1,837$1,512

Progressive auto insurance features

Progressive does have some features that make auto insurance with them unique. Here’s what Progressive does differently that’s worth noting.

Free coverage for pet injuries

Progressive knows how special our furry family members are to us — and just how much vet bills can potentially set you back. If you get into a collision while your pet is in the car, Progressive will cover their vet bills with its pet insurance.

“Name Your Price” tool

It’s quite normal to have a budget in mind when you’re shopping for car insurance. Chances are you won’t be able to say yes to all coverage if you’re hoping to keep your premiums within a specified amount. Progressive allows you to shop for car insurance by price, so you can eliminate add ons that aren’t in your budget.

Variety of ways to contact

Not only can you use the standard forms of contact — web chat, call, or email — but you can also contact Progressive through Facebook Messenger or, if you have a Google Home device, you can ask Progressive’s questions directly through that.

Gap insurance

Not all insurers offer gap insurance, which covers the difference between your insurance payout and the cost of your loan or lease should you total your car. This sets Progressive apart from some of its competitors who score similarly in other areas.

Progressive vs. competitors

Want to know how Progressive stacks up against its competitors? Here’s what they look like side-by-side.
InsurerJ.D. Power RatingA.M. Best RatingMultiple DiscountsGap Coverage
Progressive3/5A+YeslYes
GEICO3/5A++YesNo
State Farm3/5A++YesNo

Progressive vs. GEICO

If you’re looking for a bargain on car insurance, you’ve likely come across GEICO, as they tend to target those looking for cheaper car insurance. Even though Progressive and GEICO are evenly matched in many areas, one place where Progressive pulls away from GEICO is with gap insurance. If you get in a collision and your car is a write-off, gap insurance helps cover the difference between your payout and what you still owe on your car or the amount remaining on your lease.
Also, Geico is ranked number one on J.D. Power’s 2020 purchase experience survey, while Progressive is ranked eighth. If shopping for car insurance stresses you out, consumers think GEICO makes it easiest.

Progressive vs. State Farm

Similar to Progressive, State Farm offers several options to customize your coverage, but, just like GEICO, they don’t offer gap insurance, which could be a deal-breaker if you’re leasing a car or have a large auto loan. A stroke in State Farm’s favor is that they are ranked higher than Progressive on J.D. Power’s purchase experience survey, they come in at number three while Progressive ranks eighth.

Who is Progressive insurance best for?

Thinking about getting Progressive auto insurance? Here are the types of people who usually benefit the most from getting a policy through Progressive.

People who need more than one policy

If you’re looking for other types of insurance in addition to auto insurance, going with Progressive could save you money as they offer insurance discounts for bundled policies. Progressive offers motorcycle insurance, homeowners insurance, renters insurance, life insurance, and many other policies such as recreational vehicle insurance, business insurance, and even travel insurance. If you use multiple insurance products through Progressive, you can receive multi-policy discounts.

Rideshare drivers

Because Progressive offers coverage for drivers that extend whenever you have a rideshare app on, they’re an ideal auto insurance company if you’re using ridesharing to make up some or all of your income.

Who shouldn’t use Progressive?

Progressive isn’t right for everyone, here are some people who might be turned off by the company.

People who want a smaller company

Progressive is a large, nationwide company. In fact, it's the third-largest auto insurer in the United States. If you’re looking for a smaller, more personal company, Progressive might not be the right fit for you.

Consumers looking for excellent customer service

While Progressive is rated in the top 20 for J.D. Power’s annual customer satisfaction survey, they didn’t make the top 10 — some customers might see that as a reason to pick a competitor who ranked higher on the list. If customer service is a high priority for you this is something to consider.

Pros & cons

When comparing auto insurance companies, it’s helpful to list out the advantages and disadvantages so you can get an accurate description of what each insurer is offering. Here’s the good and the bad when it comes to Progressive.
Pros
  • Easy online quote tool: You can receive a quote within minutes online, or using Facebook Messenger.
  • Easy to search for affordable quotes: Using the “Name Your Price” feature Progressive makes staying within a budget simple.
  • Pet injury covered: If you get collision coverage the cost of your vet bills will be covered to a set amount if you get into an accident.
Cons
  • Mid-level customer service rating: While Progressive was rated in the top 20 for customer service, there are still a lot of auto insurers who rate above them.

FAQs

Still, have questions about car insurance from Progressive? Here are answers to some of the most common questions.
Is Progressive auto insurance any good?
Progressive auto insurance is the third largest auto insurance provider in the United States and offers many coverage options for customizing your auto insurance according to your budget. However, their customer satisfaction rankings are middle-of-the-pack.
Is Progressive or GEICO better?
Progressive’s two major advantages over GEICO are that they offer gap insurance and pet health insurance. However, GEICO ranks higher in customer satisfaction ratings and purchase experience ratings.
Why is Progressive car insurance so cheap?
Progressive offers many driver discounts to policy-holders, plus they allow you to search for the cheapest policy based on your budget. Various discounts include good student discounts, safe driver discounts, good driving habits discounts, and multi-car discounts. Going paperless and setting automatic payments as well as having a good credit score could help you save, too. Increasing your deductible can keep your premiums down. Working with a Progressive insurance agent can help you to benefit from every discount available.

The bottom line

Progressive is a major, national insurer offering many types of auto coverage and add-ons to their standard policies. In addition to auto coverage, they also offer coverage for many other scenarios such as business insurance, life insurance, home insurance, and insurance for almost anything with a motor. Their standard policies include gap insurance and pet health insurance, which could be appealing in some scenarios.
However, it’s important to keep in mind that Progressive ranks lower than some of its top competitors when it comes to customer satisfaction. While they’re still a top 20 company for customer happiness, other companies rank above them and offer similar policies.
Before choosing any insurer, be sure to carefully assess your budget and find a policy that covers your financial needs with monthly premiums you feel comfortable making. Then, weigh each company’s advantages and disadvantages to find the right solution for you.
Visit Progressive.com for more information.

Contact

General
888-671-4405
6300 Wilson Mills Rd., Mayfield Village, OH 44143

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